POLICIES
Everything you need to know about privacy, exchanges, shipping, terms, and contacting A Soul Attire.
PRIVACY POLICY
At A Soul Attire, accessible from [email protected], we prioritize the privacy of our visitors. This Privacy Policy details the types of information we collect and how we use it.
- Information Collection: We collect personal details you provide directly, including your name, shipping address, billing address, payment details, email address, and phone number when you place an order.
- How We Use Your Information: Your data is used strictly to process orders, manage deliveries, send order confirmations, and provide customer support.
- Data Security: We implement standard security measures to protect your personal information and do not sell or rent your data to third parties.
EXCHANGE & REFUND POLICY
All sales are final. We do not accept returns or refunds, and exchanges are restricted to strict criteria.
- Eligibility: Exchanges are strictly allowed only if an item is delivered damaged, defective, or lost in transit.
- Sizing Exclusions: Exchanges, returns, or refunds will not be granted for sizing issues. Please review sizing guides carefully before placing an order.
- Proof Required: To request an exchange for a damaged item, you must email support within 48 hours of delivery with photographic or video proof of the damage alongside your order details.
- Verification Process: All exchange claims are verified against our pre-shipping quality control records to confirm the item's condition prior to dispatch.
- Approved Claims: If verified, we will issue a replacement for the damaged item.
SHIPPING & SERVICE POLICY
- Processing Time: Orders are processed within 1 to 3 business days.
- Shipping Window: Estimated delivery takes 1 to 2 weeks depending on your destination.
- Tracking: You will receive confirmation and tracking information once your order is dispatched.
- Damaged or Lost Packages: If your shipment is lost or arrives visibly damaged by the courier, contact us immediately with your tracking number so we can investigate and process a replacement.
TERMS & CONDITIONS
By visiting or purchasing from A Soul Attire, you agree to the following terms:
- Product Representation: We strive to display product images and colors as accurately as possible, though actual colors may vary slightly depending on display settings.
- Pricing & Availability: All prices and item availability are subject to change without prior notice. We reserve the right to modify or cancel orders in the event of pricing errors or stock shortages.
- Intellectual Property: All graphics, branding, text, and media on this website are the property of A Soul Attire and may not be used without written permission.
CONTACT US
For any queries, support, or exchange requests, reach out to us at:
- Business Name: A Soul Attire
- Email: [email protected]
- Phone / WhatsApp: +92 321 9468428
- Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM PKT
- Office Address: 7-A, Main Gulberg, Lahore, 54000, Pakistan